Etech’s world centers – Onshore, Nearshore, and Offshore, hold the abilities to customise the solution that greatest in good shape all of your current desires. With Etech’s worldwide outreach, Etech is usually available to help your consumers and produce constant Extraordinary experiences.
a bunch of devoted leaders inside the Get in touch with Centre business who are passionate about creating a remarkable variation for our
About us Etech delivers future-era BPO remedies. A global minority-owned enterprise, Etech has produced and trademarked how to turn your info into strategic insights. Leveraging the strength of artificial moreover human intelligence Etech boosts education and coaching to target crucial behaviors producing enhanced consumer activities and shareholder worth. Etech released in 2003 with only four hundred workforce and just one contact center in Nacogdoches, Texas.
Etech is undoubtedly an omnichannel customer engagement alternatives company for a few of the environment’s main and many respected makes. The encounter Etech has received throughout a wide range of small business verticals makes it possible for us to continuously deliver Outstanding, particular customer ordeals.
Learn More lifestyle At Etech Etech thinks in working challenging and enjoying tricky and strives to create workers experience empowered and confident in the job They're executing.
At QEval, we’re dedicated to aiding Get hold of centers strengthen their performance by way of distinct, actionable insights. Our functionality analytics stories provide you with a thorough breakdown of agent actions, buyer interactions, and operational bottlenecks, so you can also make educated decisions that bring about measurable advancements. With QEval, you don’t just get reviews—you obtain the applications and suggestions to act on them.
Etech’s ground breaking technology solutions and knowledgeable leaders fully grasp your online business requirements and identify the strategic insights your brand must push effects.
✅ surprising benefits over and above compliance You should not miss this chance to rework your Make contact with center operations! plan a meeting with our experts:
Metrics like manage time, CSAT scores, resolution costs, and actionable insights are vital to achievement in 2024. long gone are the times of focusing only on phone volume. Now, it’s about digging into the caliber of Each individual interaction and driving genuine final results. wanting to consider your contact Centre more info effectiveness to the subsequent amount? Enroll at QEval College and ???? Listen to Shawndra’s whole insight listed here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mix of treatment, belief and Strength introduced towards the enterprise is exactly what helps make the culture at Etech unique. Our CEO commonly claims, “If we take care of our people, the numbers will care for themselves.”
maximizing your Get hold of Middle’s functionality doesn’t should be challenging. With QEval College, you’ll acquire entry to necessary applications and instruction that present precise, measurable improvements in agent overall performance.
Meet Malisha, a shining star on our customer support group! From tackling tasks to having fun with enjoyable team things to do, Malisha appreciates how to keep the equilibrium involving do the job and play. Her optimistic Frame of mind and workforce spirit make her a joy to operate with.
A group of devoted leaders inside the Make contact with Centre business who're enthusiastic about earning a remarkable variation for our
Listed below are only a few critical features of what we provide: ✅ specific insights into agent functionality by extensive analytics